Cancellation & Refund Framework
How launch-stage booking requests, provider cancellation terms, promotions, and refund questions are handled.
Current launch-stage booking flow
At launch, Vaycayzen can send and manage booking requests, but a booking request does not itself collect traveler payment unless an active checkout is expressly presented. A host or provider may have separate payment and cancellation terms.
Provider and host cancellation terms
Before committing to a service, stay, retreat, or experience, review the provider's cancellation, rescheduling, deposit, no-show, weather, and refund rules. Those provider-specific rules should be disclosed before payment and may control the transaction between the provider and customer.
Orazenn promotional purchases
Paid visibility products such as featured listings or sponsored placements are advertising services, not guarantees of leads or bookings. Unless a checkout states otherwise, a promotion that has already started is generally not refundable merely because it produced fewer views, messages, leads, or sales than expected.
If a paid promotional service cannot be delivered because of a verified platform error, Orazenn may provide a replacement promotional period, account credit, or refund as appropriate and as required by applicable law.
Disputes and refunds between users
For transactions paid directly to an independent provider or host, contact that provider first. Keep written records of the agreed scope, price, cancellation terms, receipts, and communications. Orazenn may provide communication or reporting tools but does not guarantee resolution of private payment disputes.